Pre-Inspect. As owners and operators, we will inspect the condition of your rug for fading, discoloration, stains, wear, pre-existing damage, color instability and odors. Our specialists then determine what can be cleaned and the appropriate cleaning procedures to be used. (Please note, discoloration due to wear, fading, or chemical reaction is not reversible.)
Dust. Dust and particulate matter lying deep within the rug are removed using specially designed tools before your rug is cleaned. Vacuuming, shaking or beating your rug can never completely remove dirt and dust. Foot traffic and dry soil can act like sandpaper on the fiber and it is important they are removed before deep cleaning occurs.